Management and Technical: This includes positions from the CEO to a supervisor in any business area. These roles are involved in planning, organizing, directing and evaluating business functions essential to efficient and productive business operations. This includes managing people, products, services and functional areas of the business.
Remote Worker Profile
The Remote Worker Profile identifies and individual's strength or weakness on eight personality dimensions found to be critical to succeed in a remote worker function. The individual scale scores offer detailed insights with respect to the candidate's personality and potential job fit.
Scales
Flexibility
Measures the degree to which the individual is likely to be able to adapt to change and is more open minded than stubborn. This characteristic is important for fast paced jobs where priorities often shift. It is also important for organizations that are in transition or are expecting changes that will affect work duties and responsibilities.
Goal Focus
Measures the degree to which the individual is able to focus on long-term goals regardless of distractions or obstacles that may be encountered.
Good Citizen
Measures the degree to which the individual is likely to follow company policies and adhere to rules and procedures established by management.
Open Mindedness
Measures the degree to which the individual is willing to learn from others and from his/her own mistakes. Is not stubborn. Listens to the needs and advice of others. Is open to new ideas and concepts.
Organization
Measures the degree to which the individual is organized, structured and thoughtful about his/her work.
Self Confidence
Measures the degree to which the individual is likely to be self assured, is not overly affected by what others think of him/her, and is confident in his/her decisions and actions. This characteristic is important for jobs that require independent thought, a self-starter attitude, sales and management.
Social Awareness
Measures the degree to which the individual is caring, empathetic and is service oriented.
Work Ethic
Measures the degree to which the individual is likely to be hardworking, reliable, dedicated and punctual. they are conscientious, organized and plans ahead.
Industries
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Administrative Services plan, direct or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, accounting, and other office support services.
The General category includes tests many companies use to screen all employees for basic work habits and skills. They measure general job characteristics such as: math, reasoning, drug free attitudes, responsibility, reliability, rules compliance, trustworthiness, and cognitive skills such as verbal and math problem solving.
Staffing agencies which provide staff location services to other businesses.
Sample Job Titles
- Account Representative
- Call Center Representative
- Client Services Representative
- Customer Care Representative (CCR)
- Customer Service Agent
- Customer Service Representative (CSR)
- Customer Service Specialist
- Customer Support Representative (Customer Support Rep)
- Guest Service Agent
- Member Services Representative (Member Services Rep)